Refund & Returns Policy
Transparency is the root of wellness. Please read our terms below.
7-Day Return Window
Aap delivery ke 7 din ke andar return request kar sakte hain, agar product unopened aur original seal ke saath hai.
Non-Returnable Items
Hygiene aur safety ke liye, khule huye (opened) ya used Ayurvedic oils, powders, aur supplements return nahi honge.
Damaged Products
Agar aapko damaged product mila hai, toh delivery ke 24-48 ghanto mein photo/video ke saath humein email karein.
Proof of Purchase
Return ya exchange ke liye original invoice/bill ka hona compulsory hai.
Refund Processing
Quality check pass hone ke baad, refund 5-7 working days mein aapke original payment method mein credit ho jayega.
Return Shipping
Agar product defective nahi hai toh return shipping charges customer ko bear karne honge.
Order Cancellation
Order ship hone se pehle aap kabhi bhi cancel kar sakte hain. Shipped order cancel nahi kiya ja sakta.
Exchanges
Hum sirf damaged ya wrong items ko exchange karte hain. Dusre cases mein return process hi follow hoga.
Sale Items
Clearance sale ya 'Final Sale' wale products return ya exchange nahi kiye ja sakte.
How to Request
Apni request returns@herbcura.in par Order ID ke saath bheinjein.